Monterey Bay Orthodontics: Expert Smile Transformation

Chikako W.

The office was very friendly and warm. They were also professional in every way. The doctor and assistants were very knowledgeable and explained all the processes including potential risks since my teeth are not very strong. They also explained how to strengthen my teeth and gum as well. I felt no pressure in all this. It was very pleasant visit😃

Response from the owner:Thank you for your wonderful feedback! We're delighted to hear that you had a pleasant visit and found our team knowledgeable and supportive. Your comfort and understanding are our top priorities. We look forward to seeing you again!

Janet D.

This I had a very good experience with MBO so far. They are efficient and professional. I have a clear plan and feel that I am in very good hands.

Updating after my 2nd appointment, I am still very pleased with my experience. The Team is buttoned up! They are friendly, skilled, efficient, informative, and have great customer service.

Almost half way through! Still quite satisfied with the service and care team. I love the progress towards a better smile! I’m going to love having straight teeth!

Response from the owner:Thank you for your positive feedback, Janet. We're delighted to hear about your experience with us. Our team is dedicated to providing exceptional care and a clear path to your beautiful smile.

Marisela Q.

Thank you Dr. Criswell and staff for your excellent work and your professionalism and honest feedback in making sure I maintain my teeth aligned.

Response from the owner:Thank you, Marisela! We appreciate your kind words and are thrilled to hear you value our professionalism and care. Your smile journey is important to us, and we’re here to help!

James K.

Great Team at the MBO office. Dr. Chriswell is great to work with and his staff are all very nice friendly and easy to communicate with the office. You guys are awesome!

Response from the owner:Thank you, James! We're thrilled to hear you had a great experience with Dr. Chriswell and our team. Your kind words motivate us to continue providing excellent care. We appreciate your support!

Crystal B.

Lindsay was awesome with scheduling me for a time that worked with my work schedule. Mercy was amazing showing me the changes in my smile. Dr. Jady praised my consistency with my rubber bands to correct my bite. I always love my MBO experience!🥰

Response from the owner:Thank you for your wonderful feedback, Crystal! We're thrilled to hear that Lindsay and Julieta provided you with exceptional service. Your comfort and understanding during treatment are our top priorities. We look forward to seeing you again!

Bret S.

I have had a wonderful experience and Dr Criswell and his team made getting Invisalign aligners very easy. Lindsay running the front office is amazing as she is very friendly, professional, and extremely helpful!

Response from the owner:Thank you for your kind words, Bret! We're thrilled to hear that you had a wonderful experience with Dr. Criswell and our team. Lindsay will be delighted to know her efforts made a positive impact!

Aly S.

Great experience from the start! Dr. Garrett Criswell did wonders with my teeth, I love the result of the treatment! Mercy was helping me during most of my appointments. I was nervous a lot but she was very calming and had answers to any questions I had. The staff were always welcoming and always made me feel comfortable!

Response from the owner:Thank you for your wonderful feedback, Aly! We're thrilled to hear about your positive experience with Dr. Criswell and Mercy. Our team is dedicated to ensuring comfort and satisfaction throughout your treatment.

Jessica G.

Staff was so kind. My 9yr old son had a lot of anxiety about getting his expander put in. They were amazing at explaining it in detail and put his mind at ease.

Response from the owner:Thank you for your kind words, Jessica. We're thrilled to hear that our team was able to ease your son's anxiety and provide a positive experience. We look forward to seeing you both again!

Cathy W.

I had a broken wire on my permanent retainer, and I got appointment the next day. It was fixed quickly and efficiently and checked by the orthodontist. They solve my problem and I am very grateful.

Response from the owner:Thank you, Cathy, for your wonderful feedback! We're glad we could address your retainer issue promptly and efficiently. Your satisfaction is our priority, and we appreciate your trust in our team.

Ron J.

Very professional! On time. Excellent customer service. The MRO team is very friendly and knowledgeable.

Response from the owner:Your 5-star rating has truly made our day!

Rebecca L.

Overall great experience . Dr Cassady works with an amazing and friendly staff. I was nervous, then , your friendly manner made me feel Comfortable. Thank you for the variety of options and thank you for your time . I look forward to continuing in your care . 😊

Response from the owner:Thank you, Rebecca! We're thrilled to hear about your positive experience with our team. Your comfort is our priority, and we look forward to continuing your orthodontic journey with us! Did you mean to say Dr. Criswell? :-)

Mary S.

While visiting the area with my family for two weeks, my son’s expander slipped out of place and was dangling in his mouth. I found MBO on Google and called to ask if they might be able to help fix or remove the expander. MBO’s scheduler worked my son in the very next morning, and Dr. Criswell helped him at no charge. Every person in the office is kind and helpful. My son and I are very grateful!

Response from the owner:Thank you for your wonderful review, Mary! We're thrilled to hear that Dr. Criswell and our team could assist your son promptly. Your gratitude means a lot to us. We look forward to seeing you again!

C A.

We were traveling through town to go camping in Big Sur and my son’s wire came out of his braces and was cutting his mouth. We showed up without an appointment in hopes that they would help him and they were amazing. The fact that they treated us so well when we weren’t even their clients speaks volumes. They took their time and made sure that he was comfortable before we left. My son and I truly appreciate their kindness. Highly recommend and I wished we lived closer.

Response from the owner:Thank you for your kind words! We're glad we could assist your son during your visit. Our team is dedicated to providing exceptional care, and we appreciate your recommendation. Safe travels and happy camping!

Wendy K.

Excellent care. Great customer service. Knowledgeable. Attention to detail. Dr. Criswell and team are the best.

Response from the owner:Thank you for your kind words, Wendy! We’re thrilled to hear you had an excellent experience with Dr. Criswell and our team. Your satisfaction is our top priority. We look forward to seeing you again!

Kelsie D.

Can’t recommend Dr. Criswell enough! He makes my child feel at ease, and we both feel like he really cares and wants to help us have the best experience possible. Best orthodontist ever!

Response from the owner:Thank you for your wonderful feedback! We're thrilled to hear that Dr. Criswell has made such a positive impact on your child's experience. Your trust means everything to us at MBO Orthodontics!

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Monday	8:00am – 5:00pm
Tuesday	8:00am – 5:00pm
Wednesday	8:00am – 5:00pm
Thursday	8:00am – 5:00pm
Friday	8:00am – 5:00pm