Office Policies & Mission

h-braces3Our Mission

Monterey Bay Orthodontics prides itself on providing the Monterey Bay with the finest orthodontic experience in a friendly and relaxed environment. We are dedicated to creating a stunning smile and superb bite for each patient through individualized treatment planning that focuses on creating facial harmony and balance. By combining our passion for excellence and our love of people and the community, we are committed to providing you with a rewarding journey towards a beautiful smile!

Hours of Operation

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monterey Office: Mondays, Tuesday, Wednesday & Thursday: 7:30 a.m. – 5:30 p.m.
Carmel Hours: Monday & Thursday: 7:30 a.m. – 5:30 p.m.
Salinas Office: Thursday, Friday & Saturday: 8:00 a.m. – 6:00 p.m.

We are also available after hours and on weekends if you have an orthodontic emergency. All patients have exclusive access to the doctors during non-business hours through the after-hours hotline.

Appointments

Your scheduled appointment time has been reserved specifically for you. Dr. Criswell values your time and aims to complete your appointment on time and as efficiently as possible so that you can enjoy your day. In order to give every patient the care and attention they deserve during their appointment, we request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. We accept many types of insurance, including MetLife Tricare, Delta Dental, and numerous others. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

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Map

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Monterey Office:

81 Via Robles, Monterey, CA 93940
(831) 373-0415

Carmel Office:

26535 Carmel Rancho Blvd., Suite 5C, Carmel, CA 93923
(831) 624-4100

Salinas Office:

1270 South Main Street, Salinas, CA 93901
(831) 424-4470

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